Check in process is a mad house, unorganized, uncoordinated, and around check in time the lobby turns into a zoo. Forget about check in, be prepared to get your room way past 4pm and competently forget about early arrival.

Sad because the property has a lot of potential and a staff that is fairly adept to provide great service but there are glaring misses at every turn.

It’s very apparent that management doesn’t care about the guest experience. Upon check out I asked for the GM’s card and the front desk. The minibar is supposed to be for convenience and I’ll gladly pay a surcharge for convenience, but this property clearly thinks it’s solely for gauging purposes.Ĭommunication. What kind of management team even thinks this is appropriate? They basically want you to consume their overpriced drinks in the minbar and when you don’t they get mad and charge you a storage fee. Read that again! We placed 2 cans of soda in 2 empty slots in the minibar and they charged us for cooling our drinks for 2 days, a whopping $61. Hidden fees! The resort actually attempted to charge me $61 for storing my 2 cans of probiotic soda in the minibar. If you like crowded places then you’ll have fun.

Tidal Cove is nice but like others have pointed out it gets super crowded on the weekends. Sad because the property has a lot of potential and a staff that is fairly adept to provide great service but there are glaring misses at every turn.įorget about check in, be prepared to get your room way past 4pm and competently forget about early arrival.

Jw turnberry tidal cove